Privacy Policy
This Privacy Policy explains how Sugar96 collects, uses and protects information when you visit or use the Sugar96 website and related services. We aim to handle personal information responsibly and only use it where there is a legitimate reason to do so.
Information We May Collect
Depending on how you use the website, we may collect information such as your name, email address, account details, date of birth, country of residence and other information required to provide account services.
We may also receive technical information, including your IP address, browser type, device information, operating system and information about how you interact with the website.
How We Use Your Information
Information may be used to operate and maintain your Sugar96 account, process transactions, provide customer support and improve the website.
- Creating and managing player accounts
- Processing deposits and withdrawals
- Completing identity and security checks
- Responding to support requests
- Managing promotions and account-related communications
- Detecting suspicious, fraudulent or unauthorised activity
- Improving website performance and user experience
- Meeting applicable legal and regulatory requirements
Payment Information
Payments may require certain information to be shared with payment providers or other service partners involved in processing a transaction. Payment information is handled according to the relevant provider’s security and privacy practices.
Where possible, Sugar96 does not require players to provide unnecessary payment information directly through general support channels.
Identity Verification
We may request documents or additional information when verification is necessary. This can include information used to confirm your identity, age or account details.
Verification may also be required before certain withdrawals or account actions can be completed.
Cookies and Similar Technologies
Sugar96 may use cookies and similar technologies to keep the website functioning, remember preferences, understand website usage and improve the overall experience.
You can manage or restrict cookies through your browser settings. Some website features may not work correctly if certain cookies are disabled.
Sharing Information
Personal information may be shared with trusted service providers where this is necessary to operate the website or provide requested services. This may include payment processors, technical providers, verification services, security providers and customer support partners.
Information may also be disclosed when required by law, to protect the website and its users, or to investigate suspected fraud or other unauthorised activity.
Data Security
We take reasonable measures to protect personal information against unauthorised access, loss, misuse or disclosure. However, no online service can guarantee complete security of information transmitted over the internet.
Players should also protect their account credentials and avoid sharing passwords or other confidential login information with third parties.
Data Retention
Personal information is retained for as long as reasonably necessary for the purposes described in this Privacy Policy, including account management, security, dispute resolution and legal or regulatory obligations.
Your Privacy Rights
Depending on your location and applicable privacy laws, you may have rights concerning your personal information. These may include requesting access to information held about you, asking for inaccurate information to be corrected or requesting deletion where legally permitted.
Requests may be subject to identity verification and applicable legal requirements.
Third-Party Websites
The Sugar96 website may contain links to third-party websites or services. These websites operate under their own privacy policies, and Sugar96 is not responsible for how external services collect or use information.
Children and Age Restrictions
Sugar96 is intended for adults who are legally permitted to gamble in their jurisdiction. We do not knowingly provide gambling services to underage individuals.
Changes to This Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes to our services, legal requirements or privacy practices. The latest version published on this page will apply to your use of the website.
Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact the Sugar96 support team through the available contact channels on the website.
Responsible Gambling
Privacy and account security are part of a safe online gambling experience. Sugar96 encourages players to gamble responsibly, stay within personal limits and use available responsible gambling tools when needed.